Contact

Genkgo Support

Documentation, manuals and FAQs can be found on our support page.

Opening times telephone

On working days, we are available by phone from 10.00h – 16.30h on +31 20 244 1920. Around lunchtime, the availability will be reduced. We ask that you limit your requests by phone to urgent matters. You can e-mail us for all other question.

Urgent: Telephone

Not urgent: E-mail

What is urgent? (telephone)

Urgent matters malfunctions with high priority that are caused by a problem on our platform.

Examples:

• Website is unavailable
• Admin is unavailable
• Application is unavailable
• Issue regarding security such as SSL or data breach

What is not urgent? (e-mail)

Request that are not urgent will be handled within 48 hours on working days. We aim to answer question that are submitted before 13.00h on the same day.

Examples:

• Questions about the use of applications
• “I forgot my password”
• Website adjustments
• Feature requests for applications
• Report of bugs in website or applications
• Request domain migration