Documentation, manuals and FAQs can be found on our support page.
Opening times telephone
On working days, we are available by phone from 10.00h – 16.30h on +31 20 244 1920. Around lunchtime, the availability will be reduced. We ask that you limit your requests by phone to urgent matters. You can e-mail us for all other question.
Not urgent: E-mail
What is urgent? (telephone)
Urgent matters malfunctions with high priority that are caused by a problem on our platform.
- Website is unavailable
- Admin is unavailable
- Application is unavailable
- Issue regarding security such as SSL or data breach
What is not urgent? (e-mail)
Request that are not urgent will be handled within 48 hours on working days. We aim to answer question that are submitted before 13.00h on the same day.
- Questions about the use of applications
- “I forgot my password”
- Website adjustments
- Feature requests for applications
- Report of bugs in website or applications
- Request domain migration