Absence

If it is possible for one or more reservation periods that members give notice of their absence without ordering a ticket first, the element ‘Absence’ will appear in the Events tree under ‘Registrations’. This element contains all persons who gave notice of their absence. This is not the same as a cancellation: for a cancellation, a ticket must have been purchased first.

In the element ‘Absence’ you can find an overview of all persons who gave notice of their absence. Several actions can be performed.

Manually add persons to the absentee list

It is possible to manually add persons to the absentee list. To do this, click on ‘Add’ in the toolbar. Enter the name of the person. The person must have a profile in the Organization. Click on ‘save’. The person is now added to the absentee list.

Delete persons from the absentee list

You can also delete absentees. To do this, click on – on the right side of the person’s name. Then click on ‘save’. The person will remain in strikethrough in the overview of absence. In the column ‘Deleted on’, you can now see when the person’s absence notice was deleted.

Create a dynamic group

It is also possible to create a dynamic group of all absentees. To do this, click on ‘Create dynamic group’ in the toolbar. Enter the name of the group. Under ‘Include in group’ you can find all ticket options with a drop-down menu behind them. Under the ticket options is the field ‘include absentees’.

Be default, the field ‘Include absentees’ is selected and ‘Nobody’ is selected for all ticket options. With these default settings, only the absentees are included in the dynamic group.

You can also edit the default settings. Behind the ticket options, you can choose from the following options in the drop-down menu’s:

• Nobody – None of the persons who purchased a ticket for this ticketoptions will be included in the dynamic group;
• All participants – All persons who have a valid ticket for this ticket option will be included in the dynamic group;
• Only attendees – Only persons whose tickets were scanned when entering the event will be included in the dynamic group;
• Only no-shows – Only persons who do have a valid ticket but whose ticket was not scanned will be included in the dynamic group.

By selecting ‘Include absentees’, all persons who gave notice of their absence are included in the dynamic group.

Under ‘Location in Organization’ choose the place in the Organization Application in which the group should be placed. You can unfold the Organization tree by clicking on the plus-sign in front of the name of your community.

Click on ‘save’ to confirm. The dynamic group has been created.