FAQs

If you cannot find the answer to the question you are looking for, you can send an e-mail to support@genkgo.nl.

My organization has multiple direct debit contracts. How do I add these?
You can add direct debit contracts in Settings – Direct debit contracts. Give the contracts descriptive names so that they can be easily distinguished.

For same relations, there is no known e-mail address. It is possible to send invoices by regular post?
When you create a group invoice, the system will also generate invoices for relations without an e-mail address. In Group invoicing & Contribution – Sent you can recognize these invoices by the absence of an address in the column ‘To’. Click on the invoice number and then on ‘Download PDF’ in the toolbar to download a PDF version of the invoice. You can then print the invoice and post it. If you want to send everyone an invoice by regular post, click on ‘Download PDF’ in the overview of all invoices of the sent group invoice. The system will then generate one document with invoices per 50 invoices.

The Financial Application is not available to my organization. How do I get it?
Send an e-mail to support@genkgo.nl. The costs of the application are a one-off payment of €300,- and €30,- per month (excl. VAT).