Direct debit mandates

The tab ‘Direct debit mandates’ contains the agreements with the relation regarding direct debit. In order to be able to collect an invoiced amount with direct debit, you must have permission from the relation. This agreement between creditor and relation is called a mandate or authorization.

This tab contains the direct debit mandates of the relation. The overview displays the direct debit contract that covers the mandate (‘Category’), the mandate date, the SEPA status, the mandate number and (if relevant) the date of revoking.

Generate automatically

Mandates can be generated automatically for relations that authorized direct debit. To make this possible, certain fields must:

1. exist in the Organization profile;
2. be added to the my-profile page on the website to allow members to edit them;
3. be synchronized with the relation profile.

This applies to the following fields:

• IBAN
• BIC
• Direct debit authorization or mandate date (date of authorization)

If all conditions above are met, the direct debit mandates will be generated automatically.

Edit information

You can edit the information in an existing direct debit mandate. To do this, click on  on the right side of the contract in the overview.

Delete a direct debit mandate

Only mandates that do not have linked transactions can be deleted. If invoiced amounts were collected under a mandate, you can only revoke the mandate. This means that the mandate cannot be used in the future. Click on  on the right side of the mandate in the overview and enter the date of revoking in the field ‘Revoked on’. Click on ‘save’ to confirm.

If there are no transactions linked to a mandate, you can delete the mandate. Click on  on the right side of the mandate in the overview. Confirm with ‘delete’ or cancel with ‘Back’.