FAQs

Can’t find the answer to your question? Send an e-mail to support@genkgo.nl.

Collection failed, but I have already entered all details. What can I do?

When a first collection is declined by the bank, you must reset the status to first transaction. If the first following collection batch is unsuccessful, presumably there is a problem with the direct debit authorization. Check the details of the member and ask him/her to contact their bank.

Why is one of the members missing in the previews of the group invoice?

This can have multiple reasons:

1. The member doesn’t have a debtor profile.
2. The existing debtor profile is not filled in correctly.
3. The member does not appear in the folders or groups indicated in step 2. Beneficiaries.

My community has multiple direct debit contracts. How do I set these up in the system?

You can add direct debit contracts in the Financial Application under Settings – Direct debit contracts. Make sure to give each contract a descriptive name to be able to distinguish them from each other. Examples: “contribution contract”, “Events contract”, “Magazine contract”.

For some members, we don’t know the e-mail address. Is it possible to send invoices by post?

When you send contribution invoices to a group or folder, the system will create invoices for members without an e-mail address as well. In Contribution – Sent these invoices can be recognized by the empty field in the column ‘To’. Click on ‘Download not sent’ to download the pdf of the invoice. After downloading, you can print the invoice and sent it by post. If you want to send a paper version of the invoice to everyone, click on ‘Download PDF’. The system will create one document with all invoices.