Splitting Orders

You can split an order after it has been placed. This is only possible if the order consists of multiple products. If the order contains only one product, it cannot be split.

Once an order has been placed, you can split it. This is not possible if the order contains only one product. 

Splitting a Paid Order

If an order has already been paid for, the customer has already received the original invoice. If you then split this order, no new invoices will be created for the split orders.

Do you want to cancel a single product? When splitting the order, you can set the order number for that product to 0. Then, under 'Process Invoice', check the box labeled 'Credit current invoice and recalculate new invoices'. The customer will then receive a credit invoice for the entire order.

If the customer pays for the products that have not been canceled, a new invoice will be generated for them.

Splitting an Unpaid Order

If the order has not yet been paid, you can also split it. This is the case, for example, when:

• the customer pays upon pickup at the location;
• the order uses a pro forma invoice.

Since a final invoice has not yet been generated at that point, the split orders are treated as separate orders. As soon as one of these orders is paid, a separate invoice is generated for that specific order.

Do you want to cancel a single product? When splitting the order, you can set the order number for that product to 0. The customer will not receive a credit invoice because payment had not yet been made. As soon as the customer pays for the other product, they will receive an invoice for it.